​

MyClaimAssist Privacy Policy

​

1. Introduction

MyClaimAssist respects your privacy and is committed to protecting your personal information. This policy explains what data we collect, how we use it, and how we safeguard it while helping you manage your insurance claim.

2. Information We Collect

We collect only the information necessary to process your claim and provide our services, which may include:

• Name, phone number, email address, and mailing address

• Vehicle information (VIN, year, make, model)

• Accident and insurance details (claim numbers, insurer name, photos, estimates, reports)

• Uploaded documents such as repair invoices, appraisals, and medical or police reports

We do not collect or store unnecessary personal information.

3. How We Use Your Information

Your data is used solely for claim-related purposes, including:

• Verifying eligibility and creating your claim record

• Communicating with you and assigned claim specialists

• Preparing and submitting claim documents and reports

• Coordinating with insurance companies, legal representatives, and repair facilities

• Improving our technology, service quality, and claim tracking systems

We never sell, rent, or share your information with unauthorized third parties.

4. Data Protection and Security

We take your data security seriously. MyClaimAssist uses industry-standard security protocols to safeguard your information:

• Encrypted data transmission (SSL/TLS)

• Secure cloud storage and access controls

• Multi-factor authentication for internal users

• Regular system audits and monitoring

Only authorized employees and partners directly involved in processing your claim have access to your information.

5. Data Retention

Your information is retained only as long as necessary to complete your claim or comply with legal and regulatory requirements. Once retention requirements are met, we securely delete or anonymize your data.

6. Your Rights

You have the right to:

• Access a copy of your personal information

• Request corrections or updates

• Request deletion of your data after your claim is resolved (subject to compliance obligations)

To exercise these rights, contact privacy@myclaimassist.com.

7. Policy Updates

We may update this Privacy Policy periodically to reflect changes in laws or company practices. Updates will be posted on our website with the “Last Updated” date clearly noted.

8. Contact Information

​

MyClaimAssist Privacy Department
Email: privacy@myclaimassist.com
Phone: (855) 361-3414

​